Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Safesponse Inc. ("Safesponse," "we," "our," or "us") collects, uses, and protects your information when you use our platform and services.

1. Information We Collect

We may collect:

• Account information (e.g., name, email, organization, role).
• Case and incident data entered by authorized users.
• Technical information (e.g., browser type, device type, IP address, and usage logs for security and analytics).
• Communications between you and our support team.

2. How We Use Information

We use the information we collect to:

• Provide and maintain the Safesponse platform.
• Process and manage case data on behalf of your organization.
• Generate AI-powered insights and case summaries.
• Improve our Service and user experience.
• Communicate with you about updates, support, and platform changes.
• Ensure compliance with applicable laws and regulations.

3. Data Sharing

• We do not sell, rent, or share your data with third parties for marketing purposes.
• We may use third-party services (cloud hosting, AI providers) to deliver our platform. Data shared with these services is subject to strict contractual protections.
• Data may be disclosed if required by law, court order, or to protect the safety and integrity of our platform.
• Aggregate, de-identified data may be used for research and reporting purposes.

4. Data Security

We implement industry-standard security measures including encryption at rest and in transit, role-based access controls, and regular security audits. Our platform is designed to meet HIPAA and CJIS compliance requirements. However, no online service can guarantee complete security.

5. Data Retention

We retain your information for as long as your organization's account is active or as needed to provide the Service, and as required by applicable data retention laws. You may request deletion of data in accordance with your organization's agreement with us.

6. Case Data Ownership

All case data entered into Safesponse is owned by the subscribing organization. Safesponse processes this data solely on behalf of the organization and does not claim ownership or use it for any purpose other than providing the Service.

7. Cookies and Tracking

We may use cookies or similar technologies to improve platform functionality, maintain sessions, and measure usage. You may disable cookies in your browser settings, but some features may not work properly.

8. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal data. Please contact us at privacy@safesponse.com to exercise these rights.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@safesponse.com.